FAQ (frequently asked questions)
Answer: Through a consultant. One call is enough. If you don't know a consultant yet, please fill in this form.
Answer: At first glance, it seems that online shopping is very handy. But neither a catalogue nor the Internet can replace the personal assistance of our consultants.
Answer: We want to call customers' attention to the jewellery and its advantages through personal care. This service can be only brought to you by our specially trained consultants. So, you also benefit from our free consultations.
Answer: Contact a consultant and fix a date. The consultant will help you arrange a party.
Answer: No problem! Contact us. We will put you in touch with a new consultant.
Answer: No problem! Contact us. We will put you in touch with a new consultant.
Answer: Sure! You can manage your working time freely. Your income depends on your time and energy. You do not need to make any investments. Your training is free of charge.
Answer: Our jewellery is high quality. Worn under normal conditions, the jewellery can be enjoyed for many years. We feel confident about the relationship between price and quality. We grant a one-year guarantee for manufacturing defects and money back option within seven days of delivery. We also ensure a generous after-sale/customer service. Why with us?
Answer: As you are the one who determines your goals, it is up to you. The more you work, the more you earn. Some of our consultants consider their activity as a side job, depending on time available and commitment. Others find it brings so much fun and satisfaction that they make it to their full time job. The sky's the limit with Jenny Lane!
Answer: No, the entire collection is provided, free of charge.
Answer: Jenny Lane provides you with the whole jewellery collection free of charge. We only ask for your time and motivation, nothing else.
Answer: Quite simply by washing it in the light lukewarm soapsuds with a tooth brush and drying it with a soft chlorine free cloth. Naturally, cleaning it with the special Jenny Lane jewellery cleaning cloth is even better.
Answer: Avoid contact with perfume and aggressive, acidic detergents, chemical products and salt water.
Answer: Jenny Lane gives you a one-year quality guarantee on all jewellery.
Answer: The jewellery is made of different materials, actually different metal compounds. The jewellery is gold plated or coated with Palladium or Rhodium (white) in a thick layer. The plating workshop is in Switzerland.
Answer: Brass or an alloy of copper and tin. The resulting compound is very long lasting.
Answer: Yes, the gold plating is thick and long lasting. This procedure allows us to provide a 12-month guarantee. Careful handling of the jewellery is essential.
Answer: This is palladium or rhodium, anti-allergic metals from the platinum family.
Answer: The white parts of the jewellery are covered with lacquer, and the pieces are finally immersed in a gold bath. Then the lacquer is removed. A procedure demanding precise handwork skills that is very time-consuming.
Answer: Titan and an anti-allergic material (gold filled).
Answer: All the stones are synthetic.
Answer: Of high quality polished glass and matching the colours of real precious stones.
Answer: Some of them are made of lead crystal. They are polished on a diamond plate. The use of very small stones illuminates them. Each stone is set by hand, exactly as is the case with real diamonds. The other ones are cubic zirconias, the stone that resembles a diamond. Many rings are set with cubic zirconias. This is the best and the most beautiful diamond imitation. Cubic zirconia is the best and closest replica of a diamond. Even experts can see the difference only under the microscope.
Answer: Many are Majorca pearls. There is a small glass ball inside the pearl that is applied with different mother-of-pearl layers. The pearls are polished after each refinement and this makes them look like a real pearl. Some of the jewellery designs are set with fresh water pearls.
Ask your questions personally and without commitment, or send us an e-mail to the following address: info@jennylane.ch
